The Promesse Ring
- Details & Specs
- SHIPPING
- RETURNS & EXCHANGES
⏱️ Production Time: 4–5 Weeks
Your piece is crafted from scratch the moment your order is placed.
✈️ Shipping Time: 3–7 Business Days
- Free worldwide shipping on all orders
- Fully insured in transit
- Signature required upon delivery
- Full tracking provided
📦 Ships From:
- Canada — for Canadian & international orders
- USA — for US customers
🗓️ Total Timeline: 5–7 Weeks
From order placement to delivery.
Need it by a specific date?
Contact us before ordering and we'll do our best to accommodate your timeline.
Contact us →
View Full Shipping Policy →
RETURNS & EXCHANGES
30-Day Exchange Policy
We offer exchanges for store credit within 30 days of shipment. A 20% restocking fee applies.
To be eligible:
- Security tag must remain attached and intact
- Item must be unworn and in original packaging
- Requested within 30 days of shipment date
Non-Exchangeable Items:
- Earrings are final sale
- Custom engraved or altered pieces
- Items with security tag removed
Damaged or Defective?
Contact us within 7 days of delivery — we'll replace it or issue full store credit at no charge.
💎 Lifetime Craftsmanship Warranty included with every purchase.
Full Return Policy →
WHAT'S INCLUDED
✓ Your custom-made jewelry
✓ Certificate of Authenticity
✓ Elegant jewelry box
✓ Cleaning cloth
✓ Lifetime warranty certificate
FREQUENTLY ASKED QUESTIONS
Are lab-grown diamonds real diamonds?
Yes! Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They're graded using the same standards and come with certification.
Is the diamond certified?
Yes, every center diamond 1ct and above includes certification from IGI or GIA showing carat, color, clarity, and cut grades.
What gold quality do you use?
Our pieces are solid gold in your choice of 10k, 14k, or 18k. We never use gold-plated or gold-filled metals.
Can I request a custom modification?
For custom requests beyond the available options, contact us before ordering and we'll do our best to accommodate.
CARING PRACTICES
User Manuals
Avoid exposing your jewelry to harsh chemicals, such as chlorine, bleach, and ammonia. Remove jewelry before any physical activity, manual labor, sleeping, and showering.
Storage
Store each piece of jewelry separately to avoid scratches and tangles. Soft jewelry pouches and cloth-lined jewelry boxes are ideal for storing fine jewelry.
Maintenance
Clean your jewelry regularly to remove dirt and oil buildup. Use a soft cloth or a specialized jewelry cleaning solution to gently clean the surface of your jewelry.
Inspection
Have your fine jewelry professionally cleaned and inspected every 1-2 years to ensure that it remains in good condition.