Returns & Exchanges

Returns & Exchanges

Our care for your piece continues long after it arrives. If your piece is not exactly what you envisioned, you may exchange it or return it for store credit within 30 days of delivery.

• 30-Day Exchanges — Exchange any eligible piece within 30 days of delivery, at no additional fee.
• Store Credit That Never Expires — Return an eligible piece for store credit toward a future purchase.
• Complimentary Returns Within Canada — A prepaid return label is provided for every return within Canada.

Return & Exchange Policy

Eligible pieces may be returned or exchanged within 30 days of the delivery date. Pieces must be unworn, in their original condition, and accompanied by all original documentation, including any IGI grading report.

Exchanges

Exchanges are complimentary. If your new piece is priced lower than your original purchase, the difference is issued as store credit. If it is priced higher, the difference is charged at the time of exchange.

Store Credit

Returns are issued as store credit for the amount paid, less a restocking fee of CA$150 for Canadian orders or US$110 for U.S. orders. Store credit is issued in the currency of your original order, never expires, and is applied at checkout when you are signed in to your account.

We do not offer refunds to the original form of payment. This does not affect your rights under our Warranty or applicable law.

Final Sale

The following pieces are final sale and are not eligible for return or exchange:

• Earrings
• Engraved pieces
• Bespoke commissions

All final sale pieces remain covered by our Warranty.

Full Eternity Bands

Full eternity bands are set with stones around the entire band and cannot be resized. They are not eligible for exchange, including an exchange for a different size, and may be returned for store credit less the restocking fee. We recommend confirming your ring size with our team before placing your order.

How to Start a Return

1. Contact us — Email contactus@tangandco.com with your order number and your preferred option: exchange or store credit.
2. Ship your piece — We will reply with return instructions. A prepaid return label is provided for returns within Canada. Returns from the United States are shipped at the customer's expense; we recommend a tracked and insured service.
3. Inspection — Every return is inspected upon arrival. Pieces that show signs of wear or damage, have been resized or altered by a third party, or are not in their original condition may not be accepted.
4. Completion — Once your return is approved, we will process your exchange or issue your store credit and confirm by email.

Order Cancellations

As each piece is crafted to order, orders cannot be cancelled or refunded once placed. This does not limit any rights you may have under applicable consumer protection law.

Questions about a return? Contact our team at contactus@tangandco.com or by text at +1 343-666-2819.