Privacy policy
Last updated: October 7, 2026
At Tang&Co., we respect your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights available to you. It applies to tangandco.com, our online store, and our communications with you by email, text, WhatsApp and social media.
This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (as amended by Law 25).
1. Who we are
Tang&Co. is operated by Tang And Company, a sole proprietorship registered in Ontario, Canada.
1000 Portage Pkwy, Concord, ON L4K 0L1, Canada.
Person in charge of the protection of personal information (Privacy Officer):
Owner and Chief Executive Officer, Tang&Co.
Email: contactus@tangandco.com (please use the subject line "Privacy")
2. Information we collect
Information you provide to us
- Contact details: name, email address, phone number, shipping and billing addresses.
- Order details: products purchased, ring size, engraving text, preferences and order history.
- Communications: messages you send us by email, contact form, text, WhatsApp or social media, including photos you share (for example, for sizing, warranty or bespoke requests).
- Bespoke and quotation requests: inspiration images, budget and design preferences.
Payment information
Payments are processed by Shopify Payments and, where you choose Shop Pay Installments, by Affirm. We do not receive or store your full card number.
Information collected automatically
When you visit our Site, we and our service providers collect technical information such as your IP address, device and browser type, pages viewed and the referring website, using cookies and similar technologies (see Section 7).
3. How we use your information
We use your personal information to:
- process, produce, ship and insure your order, and provide order updates;
- provide customer service, quotations, resizing, returns and warranty service;
- prevent fraud and secure our Site and payments;
- comply with our legal, tax and accounting obligations;
- improve our Site, products and services;
- send you marketing emails, only with your consent — you may unsubscribe at any time using the link in every email.
We collect only the information we need for these purposes.
4. How we share your information
We do not sell your personal information. We share it only with service providers who help us run our business, and only as needed for the purposes above:
| Service provider | Purpose |
|---|---|
| Shopify (including Shopify Payments and Shop Pay) | Online store, checkout, payment processing, order management, customer emails |
| Affirm | Shop Pay Installments, if you choose to pay in installments |
| Secursus | Shipping insurance for your order |
| UPS, FedEx, DHL Express | Delivery of your order |
| Google (Workspace) | Email and business document storage |
| Meta (WhatsApp, Instagram, Facebook) | Messages you send us on these platforms |
| AI-assisted productivity tools | Helping our team draft replies to your messages; a member of our team reviews and sends every reply |
| Our accountant | Bookkeeping and tax compliance |
| Google (Google Analytics) | Site analytics, with your consent |
| Meta (Meta Pixel) | Advertising measurement, with your consent |
We may also disclose personal information where required by law, or to protect our rights, customers or business.
5. Where your information is stored
Our service providers may store and process your information outside your province, including outside Canada (for example, in the United States). When we transfer information outside Quebec or Canada, we assess the protection it will receive and require our service providers to protect it. Information stored outside Canada may be subject to the laws of that jurisdiction.
6. How long we keep your information
We keep personal information only as long as necessary for the purposes described in this policy. Order and transaction records are kept for at least six years, as required by Canadian tax law. Warranty records are kept for the duration of the applicable warranty. When information is no longer needed, we securely delete or anonymize it.
7. Cookies and similar technologies
We use cookies that are necessary for the Site to function (for example, your cart and checkout). With your consent, we may also use cookies for analytics and marketing. When you first visit our Site, our cookie banner lets you accept or decline non-essential cookies, and you can change your choice at any time. You can also manage cookies through your browser settings.
8. Your rights
Subject to applicable law, you have the right to:
- access the personal information we hold about you;
- correct inaccurate or incomplete information;
- withdraw your consent to marketing or other optional uses at any time;
- request that we delete your information, subject to our legal obligations to retain records;
- for residents of Quebec: request that your information be communicated to you or to another organization in a structured, commonly used technological format, request the de-indexing of your information, and be informed when a decision about you is based exclusively on automated processing (we do not make such decisions).
To make a request, email contactus@tangandco.com with the subject line "Privacy". We will respond within 30 days. We may need to verify your identity before acting on your request.
9. Security
We use reasonable administrative, technical and physical safeguards to protect your personal information, including the security measures provided by our platform and payment providers. No method of transmission or storage is completely secure. If a confidentiality incident presents a risk of serious harm, we will notify you and the relevant authorities as required by law.
10. Minors
Our Site is intended for adults. We do not knowingly collect personal information from anyone under the age of majority in their province or state.
11. Concerns and complaints
If you have a question or concern, please contact our Privacy Officer first at contactus@tangandco.com. If you are not satisfied with our response, you may contact:
- the Office of the Privacy Commissioner of Canada (priv.gc.ca); or
- for residents of Quebec, the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).
12. Changes to this policy
We may update this Privacy Policy from time to time. The date of the latest update is shown at the top of this page.