Terms of service

Last updated: November 6, 2026

These Terms of Service ("Terms") govern your use of tangandco.com (the "Site") and every purchase you make from us. Please read them carefully. By placing an order, you agree to these Terms.

1. About us

The Site is operated by Tang And Company, a sole proprietorship registered in Ontario, Canada, doing business as Tang&Co. ("Tang&Co.", "we", "us", "our").

• Business address: 1000 Portage Pkwy, Concord, ON L4K 0L1, Canada
• Email: contactus@tangandco.com
• Text / WhatsApp: +1 343-666-2819 (text only)

2. Where we ship

We currently accept orders for delivery to addresses in Canada and the United States only.

3. Our products

3.1 Made to order. Every piece, including our Ready to Wear designs, is crafted to order after you place your order. Each piece is handcrafted by our jeweler, then inspected and shipped from Canada.

3.2 Product information. We take great care to describe and photograph our pieces accurately. Because each piece is handcrafted, slight variations in metal weight, dimensions and finish may occur. Images may be enlarged or rendered to show detail, and colors may vary between screens.

3.3 Diamonds. Lab-grown diamonds are always identified as lab-grown. Lab-grown center stones of 1.00 ct and above are accompanied by an independent IGI grading report. Center stones below 1.00 ct are not accompanied by a grading report. Natural diamonds are available by quotation only.

3.4 Center stone selection. When you order a piece with a center stone, you choose a stone specification (type, shape, carat weight, color and clarity), not a specific stone. Our team hand-selects a stone that matches your specification after your order is placed, and the grading report number (where applicable) is shared with you once the stone has been selected. If a stone of your exact specification is not available at the listed price, we will use a stone of the same or a better specification at no additional cost to you. If no suitable stone is available, we will contact you to discuss your options before proceeding.

3.5 Engraving. Engraving is complimentary (up to 20 characters for women's rings and 30 characters for men's rings, including spaces). Please check your engraving text carefully; we engrave exactly what you provide.

4. Prices, currency and taxes

4.1 Prices. Prices are listed in U.S. dollars. Customers in Canada see prices in Canadian dollars, converted at the exchange rate we set for our Canadian store. The price shown at checkout is the price you pay for your piece.

4.2 Pricing errors. We work hard to ensure our prices are accurate, and we honor the price shown at checkout. However, if a price is displayed in obvious error (for example, as a result of a technical or typographical error), we reserve the right to cancel the affected order. If we do so, we will notify you promptly and refund the full amount you paid to your original payment method.

4.3 Taxes and duties.

• Canada: applicable sales taxes (GST/HST and, where applicable, provincial sales tax) are calculated and shown at checkout.
• United States: orders are shipped Delivered Duty Paid. Any applicable import duties and taxes are calculated and collected at checkout, so there is nothing further to pay on delivery.

5. Orders

5.1 Order acceptance. Your order is an offer to purchase. A binding agreement is formed when we send you an order confirmation email. Your order confirmation will include a copy of your order, the total price and your estimated ship date.

5.2 Our right to decline. We may decline or cancel an order before production begins if we are unable to verify payment, suspect fraud, or are unable to fulfill the order. In that case, we will refund the full amount paid to your original payment method.

6. Payment

6.1 Full payment is required at checkout, using one of the payment methods shown at checkout.

6.2 Shop Pay Installments. Where available, you may pay through Shop Pay Installments, provided by Affirm. Your installment plan is an agreement between you and Affirm and is subject to Affirm's terms. We receive payment for your order in full when your order is placed. Any store credit issued under Section 9 is issued by us and does not change your installment plan with Affirm.

6.3 Bank transfer. For orders of approximately US$10,000 or more, we may offer payment by bank transfer as an option. Payment by credit card remains available.

7. Production, shipping and delivery

7.1 Production time. Made-to-order pieces are typically ready to ship in about 3–4 weeks from the date of payment, or about 4–5 weeks for orders placed between November 1 and December 31. Orders placed around Lunar New Year (for 2027: January 11 to February 12, 2027) are typically ready to ship in about 5–6 weeks. Your estimated ship date is stated in your order confirmation. Need your piece by a particular date? Please email us at contactus@tangandco.com before placing your order, and we'll let you know whether we can accommodate it.

7.2 Shipping. Shipping is complimentary to Canada and the United States. Once shipped, delivery usually takes 1–3 business days within Canada and 3–5 business days to the United States. Every order is shipped fully insured, with tracking, and requires a signature on delivery. For your security, we deliver to street addresses only and cannot ship to PO boxes, parcel lockers or pickup points. Please provide a phone number at checkout so our carrier can reach you about your delivery.

7.3 Risk of loss. Risk of loss passes to you upon delivery. If your order is lost or stolen in transit, please contact us and we will work with our carrier and insurer to resolve the matter, including replacing your piece where appropriate.

7.4 Damage, loss and non-receipt. Please inspect the outer packaging before signing for your order. If the package appears damaged or tampered with, please note this with the carrier before signing, or refuse delivery, and contact us right away. Please report any damage to your piece, or any package shown as delivered that you have not received, within 24 hours of delivery, with photographs of the package and its contents, and keep all packaging. Prompt reporting allows us to resolve the matter with our carrier and insurer as quickly as possible.

7.5 Delays. If we expect your order to ship later than the estimated ship date, we will contact you with an updated date. Nothing in these Terms limits any right you may have under applicable consumer protection law if your order is not delivered within the time permitted by that law.

8. Cancellations

Because every piece is crafted to order, orders cannot be cancelled or refunded once placed. Before proceeding to checkout on our website, you will be asked to confirm that you have read and accept these Terms, including this Section 8. By placing an order through any of our sales channels, you agree to be bound by these Terms.

This section does not limit any right you may have under applicable consumer protection legislation, including in the event of non-delivery or of a product that is not as described.

9. Returns and exchanges

9.1 Return window. You may return an eligible piece within 30 days of the delivery date, in unworn and original condition, together with all accompanying documents (including any grading report).

9.2 Your options.

• Exchange: exchange your piece for a different piece, at no additional fee. If the new piece costs less, the difference is issued as store credit; if it costs more, you pay the difference.
• Store credit: receive store credit for the amount paid, less a restocking fee of CA$150 (Canadian orders) or US$110 (U.S. orders).

9.3 Full eternity bands. Because full eternity bands are set with stones all the way around, they cannot be resized and are not eligible for a free exchange, including an exchange for a different size. A full eternity band may be returned for store credit under Section 9.2, less the restocking fee. We recommend confirming your ring size before ordering; we are happy to help.

9.4 No cash refunds. Returns are honored as an exchange or store credit only. This does not affect your rights under our Warranty (Section 11) or under applicable law.

9.5 Final sale items. Earrings, engraved pieces and bespoke pieces are final sale and cannot be returned or exchanged, except under our Warranty.

9.6 Return shipping. For returns within Canada, we provide a prepaid return label. For returns from the United States, return shipping is at your expense; we recommend a tracked and insured service.

9.7 Inspection. All returns are inspected on arrival. We reserve the right to decline a return that is worn, damaged, resized or altered by a third party, or not in its original condition.

9.8 Store credit. Store credit does not expire, is issued in the currency of your original order and is applied at checkout when you are signed in to your account.

10. Resizing

Engagement rings and wedding bands include one complimentary resize within 60 days of delivery. Shipping for this resize is complimentary both ways within Canada; for the United States, you send the ring to us and we return it at no charge. Full eternity bands cannot be resized (see Section 9.3). Additional resizes, or resizes after 60 days, are charged at cost.

11. Warranty

11.1 Coverage. Rings are covered by a lifetime warranty against manufacturing defects in materials and workmanship. All other jewelry is covered for 2 years from delivery. The warranty applies to the original purchaser with proof of purchase.

11.2 What is included. Within the warranty period, we will repair defects in materials and workmanship at no charge. For the life of every piece, we will also tighten loose stones and replace accent diamonds lost because of a setting defect, at no charge. A center stone lost because of a setting defect is replaced at no charge within 12 months of delivery. Rhodium re-plating of white gold is complimentary once within 12 months of delivery.

11.3 What is not included. Normal wear and tear (including worn prongs), accidental damage or impact, loss or theft, scratches, damage caused by chemicals or heat, work performed by anyone other than Tang&Co. or our appointed jeweler, and resizing outside our resizing policy.

11.4 Remedies. Where a piece cannot be repaired, we will remake or replace it. Where that is not possible, we will issue a refund. Full details are available on our Warranty page.

12. Bespoke commissions

12.1 Design. For bespoke commissions, we prepare a 3D design within 3–5 business days of receiving your deposit and brief. Your design includes up to three rounds of revisions. Further revisions remain available at no charge but will extend your delivery time.

12.2 Deposit. A 50% deposit is required to begin. Because your design is created specifically for you, the deposit is non-refundable once 3D design work has begun. The balance is due before your piece ships.

12.3 Production. Production begins only after you approve your final design. From receipt of your deposit and brief to shipping, a bespoke commission typically takes about 6–8 weeks in total, including design, revisions, your approval and production, at any time of year.

12.4 Final sale. Bespoke pieces are final sale (see Section 9.5). They remain covered by our Warranty.

13. Intellectual property

All content on the Site, including designs, photographs, text, graphics and logos, is owned by or licensed to Tang&Co. and is protected by applicable intellectual property laws. You may not copy, reproduce or use any content for commercial purposes without our prior written consent.

14. Reviews and communications

If you submit a review or other content, you confirm that it reflects your honest experience and grant us a non-exclusive, royalty-free license to display it on the Site and in our marketing. We do not offer incentives in exchange for positive reviews. Marketing emails are sent only with your consent, and you may unsubscribe at any time.

15. Limitation of liability

To the fullest extent permitted by applicable law, Tang&Co. is not liable for any indirect, incidental, special or consequential damages arising from your use of the Site or your purchase. Our total liability in connection with any order shall not exceed the amount you paid for that order. Nothing in these Terms excludes or limits any warranty, condition or right that cannot be excluded or limited under applicable consumer protection law.

16. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. If you are a consumer resident in another province, territory or U.S. state, you also benefit from any mandatory consumer protection provisions of the law of your place of residence.

17. Language

These Terms are available in English and French. 

18. Changes to these Terms

We may update these Terms from time to time. The version in effect when you place your order applies to that order. The date of the latest update is shown at the top of this page.

19. Contact us

Questions about these Terms: contactus@tangandco.com, or text +1 343-666-2819. We typically reply between 6:00 a.m. and 2:00 p.m. Eastern Time.