Warranty
Our Warranty
We stand behind the craftsmanship of every Tang&Co. piece.
- Lifetime Warranty on Rings — Every ring is warranted against manufacturing defects for as long as you own it.
- 2-Year Warranty on Fine Jewelry — All other jewelry is warranted against manufacturing defects for two years from delivery.
- Stone Security for Life — Loose stones are tightened, and accent diamonds lost due to a setting defect are replaced, for the life of every piece.
Warranty Coverage
Tang&Co. warrants its jewelry against defects in materials and workmanship. Rings are covered for as long as you own them; all other jewelry is covered for two years from the date of delivery. If we determine that your piece has failed due to a manufacturing defect, we will repair it at no cost to you.
Complimentary Services
- Stone tightening and replacement of accent diamonds lost due to a setting defect, for the life of every piece
- Replacement of a center stone lost due to a setting defect, within 12 months of delivery
- Rhodium re-plating of white gold, once within 12 months of delivery
What Is Not Covered
- Normal wear and tear, including worn prongs
- Accidental damage, impact or misuse
- Loss or theft
- Scratches, or damage caused by chemicals or heat
- Repairs, resizing or alterations performed by anyone other than Tang&Co. or our appointed jeweler
- Resizing outside our Resizing Policy
Repair, Remake or Replacement
Where a piece cannot be repaired, we will remake or replace it. If neither is possible, we will issue a refund.
Making a Warranty Claim
Email contactus@tangandco.com with your order number, a brief description and clear photographs of your piece. Our team will review your request and advise on next steps.
Eligibility
Our Warranty applies to the original purchaser with proof of purchase and is non-transferable.